Customer Support

Contact My WM Total Rewards Customer Support:

WM (Waste Management) is a stickler for ultimate customer support. The company provides for a system to achieve customer satisfaction. We at WM believe that every inquiry or complaint would relate to protecting the environment, and we cannot let that go unheard. The WM Customer Support team is spontaneous, and your problem will be resolved in short turnaround time. Your feedback, reviews, and complaints help us improvise our services and brainstorm for better alternatives that we can provide to the customers and help keep the environment clean and green with better methods. Our employees and customers should feel free to call or drop us an e-mail on the details provided below if you have any inquiries or complaints to register. 

Corporate Office (Address and Contact Details):


1001 Fannin, Suite 4000
Houston, Texas-77002

  • Corporate Office (Only for directory assistance) 
    Phone: (713) 512-6200 (Monday to Friday / 8:00am to 5:00pm, CST) 
  • Corporate Customer Care (Questions and comments relating to Customer Service) 

Email: WMCares@wm.com
Phone: 713-512-6345 (Monday to Friday / 8:00am to 5:00pm, CST)

My WM Total Rewards contact details:

Waste Management Phone Number: 800-964-3373
Waste Management Webpage: www.mywmtotalrewards.com
Waste Management Mailing Address: Waste Management Benefit Center, P.O. Box 1449, Lincolnshire IL 60069-1449

You can also submit a form to WM Regarding any comments or complaints on the link: http://www0.wm.com/wm/contact_corporate.asp . On the bottom of this page is a form where it asks for some basic information and provides for you to enter your comment or complaint to which the WM Team shall response quickly.

Other links for specified purposes:

If you have:

  • Any customer service issue, you can contact WM on wmcares@wm.com
  • Any problem relating to online payment process or any question regarding it, you can contact WM on wmezpay@wm.com
  • Any question relating to  job/resume that you want to submit or have already submitted, you can contact WM on careersysadmin@wm.com
  • Any technical issue about the website, you can contact WM on webmaster@wm.com

Here are a few things you can do yourself by registering and logging into your WM Account:

  1. Pay your bills
  2. Set up the pickups and know about the holidays
  3. Enroll yourself to auto-pay and paperless billing (Afterall, saving the environment is what we are all about)
  4. Enable notification pop-ups and get regular notifications relevant to you.

Other services that you can avail by contacting the customer support or accessing your WM Online Account or visit https://www.wm.com/us/en/support:

  1. You can request for a bulk pickup of waste as the WM Team will make adjustments accordingly beforehand.
  2. You can request a container repair in case there is any damage due to any reason, and we shall get it repaired in no time to facilitate the Waste Management process smoothly.
  3. You can request for service on a roll-off dumpster.

With the help of the details provided above, you can easily get in touch with the team at WM and clear your doubts or get your complaints resolved in a comfortable and hassle-free manner.

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