Frequently Asked Questions (FAQs)

We have provided the most frequently asked questions (FAQs) about MyWmTotalRewards.

WMTotalRewards has an online portal that is very user friendly, and it is unlikely for users to face any kind of problem if they are taking help from the platform. Anyhow, it is understandable for a user to have some residual doubts, issues or complaints relating to the services of MyWMTotalRewards. Hence, we have formulated these Frequently Asked Questions (FAQs) for your assistance and convenience. All you have to do is read these FAQs thoroughly, and you are likely to find immediate answers to all your queries. Now, without further ado, here are a few very common questions that the users of MyWMTotalRewards seek answers for on the internet:

My password or username is not working. It says I have used an incorrect username or password. How to login?

If you are using the correct username, it is most likely that you must have forgotten the password. In either case, it is not a problem. You can simply go on to change your password by clicking on the “Forgot Password” button on You will be asked to enter the “Employee Number” followed by a few security questions, and then you are ready to set your new password.

How do I get in touch with MyWMTotalRewards telephonically?

In order to connect to the MyWMTotalRewards support team telephonically, dial 713-512-6345, and you will connect to a customer care executive who will assist you with your queries. You can also write an email to [email protected] for any customer service issue, and if you face any technical issue about the website, you can write to [email protected]. Your issue shall be resolved without any delay and they will assure your future assistance as well.

I am new to MyWMTotalRewards platform, how do I start about the registration process?

Registering to the MyWMTotalRewards online portal is very easy. All you need to do is click on “Register” on the main page and continue to provide the last four digits of your Social Security Number along with your Date of Birth. After completing a series of questions, you will be all set to avail of the benefits of the portal.

I have accumulated WM Reward Points over a period of time. How do I check how many rewards points I have collected so far?

It is a very easy process to check for the reward points that you possess in your MyWMTotalRewards account. All you need to do is visit the official website that is Once you enter the website, go to the login tab, and enter your login credentials. Once you enter the portal, click on the “rewards” button, and you will know how many reward points you have in your account by clicking on “points.”

How to change bank account information to deposit a check in the name of WM for the services availed?

WM believes in customer satisfaction. Hence, every task that is to be done by the customer is made really easy. Everything can be done on a click of a button on your smartphone. It includes online payments, availing rental services for the dumpster, contacting the support team, and much more.